Hawaii-bound Guam passengers asked to check in 3 hours before departure

Updated: Jul 9

As the demand for summer travel begins to increase, United Airlines reminds Guam customers of the enhanced safety protocols required by the State of Hawaii and for destinations beyond the Aloha State

Hawaii requires that departing travelers present a negative Covid-19 test result within 72 hours of departure or proof of vaccination (for residents of the U.S. and U.S. territories) to avoid the government-required quarantine. This information should be uploaded to the Hawaii Safe Travels site prior to departure for Hawaii. Justin Marion, United’s general manager of airport operations in Guam, said, “Travel and safety requirements have changed significantly for every destination as a result of Covid-19. There are a few more steps that passengers need to take before departing Guam, and we ask United customers traveling to Hawaii to allow additional time for processing through for their flight.”

Enhanced federal, Hawaii State, and Guam safety protocols require passengers to allow more time to clear the Guam Airport health screening, TSA (Transportation Security Administration) checkpoints, Hawaii pre-clearance, and U.S. Immigration requirements before departing for Hawaii.

Passengers are asked to check in for their Hawaii flights at least three hours before and no less than 90 minutes before departure.

Marion noted, “For travel to Hawaii, United passengers can pre-clear in Guam and bypass the screening lines when they land. This step is designed to ensure a safer experience and a smoother arrivals process in Hawaii.”

In May, United announced that it is extending the Hawaii Pre-Clearance process to Guam to assist Hawaii-bound passengers to meet Hawaii’s travel requirements before landing. Hawaii requires that terminating travelers present a negative COVID-19 test result within 72 hours of departure to avoid the government-required quarantine.

At the Guam Airport, United has set up a special Hawaii Pre-clearance desk at the departure gate to assist transiting passengers before they board. United helps to ensure that all passengers have enrolled in Hawaii’s Safe Travels program, completed the COVID-19 questionnaire within 24 hours from departure, and uploaded the required test results.