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Docomo subscribers affected by outages to receive $5 credit

By Pacific Island Times News Staff

Docomo Pacific customers who were affected by the May 5 outage will receive a $5 credit reflected in the next billing cycle, the company announced.

Docomo experienced a major outage affecting internet and fixed services that lasted approximately seven hours.

Docomo said its call centers in Guam and CNMI were unable to receive calls.

"The exact cause is under investigation, but service issues began with an unscheduled power outage that happened in Guam around 7 a.m.," Docomo said.

Docomo also announced that the outage has prompted the company to put in additional capital investment to improve its network reliability.

"You rely on us to stay connected with your family, friends, co-workers, and customers. As your trusted telecom provider, we hold ourselves to the highest standards but with recent interruptions, we have not delivered," said Roderick Boss, president and CEO of Docomo.

"We will do everything we can to regain your trust, beginning with an immediate credit to customers affected by yesterday’s outage. Starting today and over the next year, we will commit the necessary capital resources focused on our internet service to meet your high expectations," he added.

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