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Customers' data are safe, Docomo says

By Gina Tabonares-Reilly

Docomo Pacific assured subscribers that their data were uncompromised by the cybersecurity attack on its system last Friday.

"Your customer data is safe. Our mobile network and fiber service remain unaffected," Rod Boss, president and CEO of Docomo Pacific stated in his letter to the carrier's customers.

The internet outage continued throughout the weekend, disrupting the service for subscribers in areas that remained affected. Internet services have since been restored, Boss said.

"I know apologies are only worthy if they are backed by action. Please allow me to inform you of what's being done to restore and reinforce your services," Boss said, assuring customers that the company has mobilized all technical resources 24/7.

" We continue to make progress in addressing the incident, however, this remains an evolving and dynamic situation. All hands in Guam, CNMI, as well as local and federal law enforcement resources, are dedicated to resolving this issue," he said.

"Attacks like these cannot be easily predicted or prevented, and I deeply apologize on behalf of Docomo Pacific for the disruption it has caused," Boss said.


Here's what we're doing to keep you connected:

  • If you continue to experience service issues, contact 671-688-2273 (GUAM) or 670-488-2273 (CNMI). Customers may continue to use their mobile data to tether devices such as laptops and tablets at no additional cost. Credits will be applied to their bill.

  • Mobile Prepaid – all prepaid talk, text, and data are available at no cost. Current prepaid customers may continue using the service without load.

  • For mobile postpaid, network was isolated and was not impacted. To allow you to power all other devices such as laptops and tablets, your data caps have been removed until further notice.

  • Entertainment – dTV+ customers who may be still experiencing service issues are advised to contact Customer Care. Credits will be applied to your bill.

  • Digital Home Phone – Credits will be applied to your next bill. If service issues persist, please contact Customer Care.

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