By Pacific Island Times News Staff
The Guam Solid Waste Authority continues to face challenges with staffing shortages over the past few weeks due to Covid-19 surge, officials announced today.
According to a press release from the agency, about 60 percent of the administrative staff were out due to Covid-19 related reasons.
“It is unfortunate that the pandemic has continued to affect GSWA operations, however, we intend to keep the Customer Service center open during regular business hours,” said Irvion Slike, GSWA general manager. “We kindly ask for our customers’ patience and understanding as we continue to make improvements and adjustments along the way."
GSWA said although the shortage in administrative personnel has affected customer service wait times, the agency is taking the appropriate steps to ensure customers are assisted. This includes GSWA's recent upgrade in its phone systems to improve call wait times. This system continues to be worked on and adjusted.