USPS asked to clarify package-shipping process at Guam post office
By Pacific Island Times News Staff
Guam Del. James Moylan is asking the U.S. Postal Service to provide clear guidance on the multi-step process of shipping packages from Guam to the mainland, noting the confusion it creates for local senders.
The new process requires using an online platform, which frustrates some residents who lack access to digital devices and data service.
To facilitate shipping, Guam residents are now required to complete customs through Zonos to provide information about the item being mailed and subsequently receive a QR code, which incurs additional costs.
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During his meeting with Jennifer Selder, USPS government liaison director, Moylan said he recommended installing a Zonos kiosk or similar service at Guam post offices, providing residents without smartphones or reliable internet access with an alternative way to complete the required steps.
The new process has become burdensome for Guam residents mailing goods to the mainland, Moylan said.
The changes resulted from President Donald Trump’s executive order suspending the de minimis exemption for low-value shipments from U.S. territories.
Under the directive, packages from U.S. territories are being treated as foreign shipments.
“We are raising those concerns at the federal level while also working to make the requirements easier for our residents to navigate," Moylan said.
He asked U.S. Trade Rep. Jamieson Greer to reinstate the de minimis exemption for Guam to accommodate the island’s territorial status and related challenges.
Restoring the exemption would remove the new tariffs on qualifying goods mailed from Guam to the mainland.
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Moylan also raised concerns about the delayed transit of Guam-bound packages that get stranded at USPS processing facilities in Oakland, California.
He warned that unreliable mail service can have serious consequences for residents who depend on USPS for medications, passports, important documents, and other essential items.
“For Guam, reliable mail service is not simply a matter of convenience,” Moylan said. “A delayed passport can mean missing travel for a critical medical appointment. A delayed package can mean a veteran waiting for medication.”
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