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Guam's Next Generation-911 system set to go live

By Pacific Island Times News Staff

The Guam Fire Department’s Next Generation-911 System will be officially launched on May 10.

To launch was preceded by ribbon-cutting and soft-opening ceremony held Monday at GFD’s 911 Communications Center at the DNA building in Hagåtña.

“This state-of-the-art system puts lifesaving capabilities in the hands of those in distress and assisting others in distress. With texting options, satellite tracking, and more, we can expect an advanced caliber of law enforcement and emergency response," Gov. Lou Leon Guerrero said.

GFD’s 911 Communications Center provides around-the-clock, uninterrupted access to emergency services through Public Safety Answering Points (PSAP) by telephone and/or various communications systems staffed by nationally certified Emergency Medical Dispatchers who prioritize calls and ensure the proper asset is dispatched.

“As the Guam Fire Department’s 911 Communications Center and its emergency medical dispatchers embrace this new era of emergency response, we are grateful to our partnering vendor for working with us to address the unique needs of our island and people,” said Acting Fire Chief Joey San Nicolas. “We are confident that this system will help us sustain our critical response at the level that the people of Guam deserve.”


The Center processes over 50,000 calls per year, with at least 17,000 requiring online emergency medical instruction.

“Our island’s new 911 system contributes to the groundbreaking capabilities we’ve secured for our emergency responders and enhances the accessibility and efficiency of emergency services,” said Lt. Gov. Josh Tenorio.

“Early in our administration, we restored the 911 fund and ensured the critical emergency services upon which our people rely remain strong. Whether it’s funding, facilities, or resources, we are committed to strengthening public safety for all," he added.

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