DRT portals suspended amid tax season; contract renewal with tech provider still up in the air

By Pacific Island Times News Staff

The administration vows to protect Guam taxpayers’ data amid a disruption to the network system while the Department of Revenue and Taxation negotiates a contract renewal with its tech vendor, Data Management Resources.

The tax department has announced service adjustments due to a temporary issue with its tax and licensing system in the middle of the tax filing season.

While working to restore the system, DRT said it has implemented alternative procedures to continue its operations.

“We are aware of concerns regarding the Department of Revenue and Taxation’s system performance and the Department's relationship with its technology vendor,” the governor’s office said. “Our shared priority as a government is clear: the system must work.”

Data Management Resources is responsible for administering the department's tax systems and has been involved in licensing and support services for GuamTax.com and MyGuamTax.com, which have recently been temporarily suspended pending renewal of its agreement wth DRT, which expired on Sept. 30, 2025.

"Data Management Resources, LLC is the owner of the proprietary software (software, license, application, and/or end-user agreements) which administers the tax systems of the Department of Revenue of Taxation, Government of Guam, and is prepared to promptly resume all licensing and services upon mutual agreement," DRT said in a public notice issued March 21.

Officials said the taxpayer information is confidential, protected, and held by the government solely for tax administration.

“Any vendor supporting these systems does so as a service provider, operating under strict legal and contractual obligations. They do not own taxpayer data, nor do they have independent rights to use or control it,” the governor’s office said.

The governor’s office said the government’s responsibility is to protect taxpayer information, maintain government control of its system and ensure accountability from every partner involved.

“At this time, we are not in a position to determine fault, nor will we speculate publicly about system performance while facts are still being reviewed,” the governor’s office said.

The governor’s office declined to comment on the specifics of the vendor relationship or potential financial matters currently under review.

“What we can say is this: in partnerships like these, there are shared responsibilities. When those responsibilities intersect with essential public services, the obligation is not to argue—it is to deliver.

“We are actively engaged with all parties to ensure taxpayers experience continuity and reliability,” the governor’s office said. “Once system stability is fully restored, we will take the necessary steps to examine the circumstances that led to these issues and ensure they are addressed transparently.”

The network disruption is affecting certain operations across multiple branches—including Business Privilege Tax, Business Licensing, Income Tax Processing, Real Property Tax, Driver’s License Services, and Vehicle Registration. Several services remain available. Others are continuing in a modified capacity.

For income tax filing and tax collection, the department advised that taxpayers may continue to file in person and submit payments if owed. 

“Processing of returns and issuance of refunds will resume once full system functionality is restored," DRT said.

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