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Docomo eyes service restoration by July 31, augments crew to accelerate repair



By Pacific Island Times News Staff


Setting a goal to get its services normalized by July 31, Docomo Pacific today announced plans to augment its resources by enlisting “strategic partners” and bringing in additional equipment to accelerate its restoration efforts.


The company said more than 80 skilled workers are expected to arrive this week to support its current restoration crew.


The reinforcement team consists of mobile technicians, fiber and coax technicians, construction linemen and project managers. The company will boost its resources with a fleet of over 30 bucket trucks, pick-up trucks and cable spool trailers.


“Our Guam network spans approximately 900 miles,” Docomo said.


The Guam crew will get support from Docomo Pacific CNMI team, Guam-based California Pacific Technical Services LLC, Danes Construction, Fiber Tech Solutions Inc., Guahan Tower, JMC Equipment/VT Group, Nokia, Pacific Technologies, Palau National Communications Corp. and REG Builders.


The second phase of Docomo’s post-Mawar recovery listed the following goals:

  • Optimize mobile service quality (talk/text/data)

  • Accelerate restoration of individual home/business Internet services

  • Extend and strengthen the fiber network as the company rebuilds.

Docomo targets the completion of these goals by July 31.


As of June 22, Docomo said its mobile network now has complete island coverage and is broadcasting a signal for talk and text, and has restored some home services to customers with minimal storm damage.


Service credits will be automatically applied to your account as our commitment to you. These credits will be applied to your July 2023 invoice for outages experienced from May 24 to June 30. For questions: contact Customer Care team at heretohelp@docomopacific.com or call 671-685-2273.
 
Customers are encouraged to use mobile hotspots:
No disconnections until further notice! We got you covered.
No data caps for all our mobile data customers.
Prepaid customers can stay connected even without load until further notice.



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